Return & Refund

Return & Refund Policy

Thank you for choosing Liyifen Mall Shop! We are committed to providing you with quality products and services. If you are not satisfied with your purchase, please review our return and refund policy below:

Return & Exchange Conditions

1. Application Timeframe: You may request a return or exchange within 30 days of receiving the product.
2. Product Condition: Returned or exchanged products must be unused, undamaged, and in their original packaging (including labels, accessories, etc.).
3. Invoice or Receipt: Please provide the invoice or receipt from your purchase as proof for the return or exchange.

Return & Exchange Process

1. Application: Please contact us via our customer service hotline or email, stating your reason for the return or exchange and providing relevant order information.
2. Confirmation: Our customer service team will review your application and confirm your eligibility for a return or exchange.
3. Return the Product: Once confirmed, you will need to return the product to the designated address. Please ensure the package is secure and choose a reliable shipping method to avoid loss.
4. Refund or Exchange: After receiving the returned product, we will inspect it. If it meets the return conditions, we will process the refund or send out the replacement product within 7 business days.

Refund Method

Refunds will be processed using the original payment method. Please note that bank processing times for refunds may vary depending on your payment method.

Special Cases

• Damaged or Incorrect Items: If you receive a damaged item or one that does not match your order, please contact us within 48 hours of receiving the product, and we will arrange for a refund or exchange.
• Promotional Items: Some promotional items may not be eligible for return or exchange. Please confirm the related terms before purchasing.

If you have any questions or need further assistance, please feel free to contact our customer service team. We appreciate your understanding and support, and we hope you have a pleasant shopping experience at Liyifen Mall Shop!